At ChatBird Digital, we help property professionals grow through smart digital systems — and that trust starts with respecting your information. This policy explains what we collect, why, and the choices you have.
By using our website, forms, or services, you agree to the practices described below. We only collect what we need, and we never sell your personal information.
01Name of the Responsible Party
The party responsible for processing your personal information is:
- ChatBird Digital (the “Responsible Party”, “we”, “us” or “our”)
- Registered name: Tondani Studio
- Registration number: Not yet available
- Website: chatbirddigital.com
Under the Protection of Personal Information Act, 2013 (POPIA), ChatBird Digital determines the purpose and means of processing the personal information described in this policy.
02Information We Collect
We collect personal information that you provide to us directly — for example, when you complete a contact or download form, request a quote, or sign up for updates. This may include:
We may also collect limited technical information automatically (such as basic analytics about how our site is used) to help us improve our services. We do not knowingly collect information from children under 18.
03Purpose of Collection
We process your personal information for the following lawful purposes:
- Deliver requested resources — to send you the guides, tools or information you ask for.
- Provide business information and updates — to keep you informed about our services and relevant news.
- Improve our services — to understand how our offerings are used and make them better.
- Customer support — to respond to your questions and assist you effectively.
- Marketing communications — to share offers and content, sent only with your consent.
04Data Protection Measures
We take reasonable, appropriate technical and organisational measures to safeguard your personal information against loss, unauthorised access, disclosure or misuse. These include:
- Secure storage with access restricted to authorised personnel only.
- Encrypted connections (SSL/HTTPS) for data submitted through our website.
- Reputable, security-conscious service providers for hosting, email and CRM tools.
- Limiting the personal information we collect and retain to what is necessary.
- Ongoing review of our practices to maintain appropriate safeguards.
Where we engage third-party operators (such as email, hosting or automation providers) to process information on our behalf, we require them to maintain adequate security and to process information only on our instructions, as required by POPIA.
05Your Rights Under POPIA
POPIA gives you important rights over your personal information. You have the right to:
- Access — request confirmation of, and a copy of, the personal information we hold about you.
- Correction — request that we correct or update information that is inaccurate or incomplete.
- Deletion — request that we delete or destroy information we no longer have a lawful basis to keep.
- Object — object to the processing of your information on reasonable grounds.
- Withdraw consent — withdraw consent for marketing or other consent-based processing at any time.
- Complain — lodge a complaint with the Information Regulator if you believe your rights have been infringed.
To exercise any of these rights, please contact us using the details in Section 7. You may also contact South Africa’s Information Regulator at inforegulator.org.za.
06Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes set out in this policy, or as required by law.
- Enquiries & leads: retained for up to 2 years after your last interaction, unless you ask us to remove them sooner.
- Active clients: retained for the duration of our relationship and for any period required for legal, tax or accounting purposes thereafter.
- Marketing subscribers: retained until you unsubscribe or request removal.
When information is no longer needed, we securely delete or anonymise it.
07Contact Details
If you have questions about this policy, or would like to exercise any of your rights, please get in touch: